Terms of service.

Placeholder: These terms require review and completion by a suitably qualified legal professional before the website goes live. They do not currently form a complete service agreement.

Services

Rekode provides website maintenance, technical support and development services. The exact scope, timings and deliverables should be agreed in writing for each customer.

Monthly plans

Monthly support plans are intended to run month-to-month. The final terms should define payment timing, cancellation, included time, response expectations and what happens when work falls outside the monthly allowance.

Project work

Larger projects, substantial redesigns, rebuilds and major feature development may be quoted separately. Project-specific terms should be agreed before work begins.

Customer responsibilities

The final terms should explain access requirements, approval responsibilities, ownership of supplied materials, third-party licences and the need to maintain appropriate authority over any website provided for work.

First-month satisfaction guarantee

New monthly support clients are covered by a first-month satisfaction guarantee on their initial Care, Support or Partner monthly plan payment.

To request a refund under this guarantee, the client must raise the concern within 30 calendar days of the subscription start date, explain the reason for dissatisfaction and allow Rekode a reasonable opportunity to resolve the issue first.

The refund covers the monthly subscription fee only. It does not include third-party software or licence costs, hosting fees, domain fees, paid apps or plugins, advertising spend, externally purchased services, separately quoted projects, additional development hours, Emergency Website Rescue work or any other one-off work completed outside the monthly plan.

The guarantee applies once per customer or business. If a refund is issued, the active monthly plan will end unless both parties agree otherwise in writing.

Further information required

The completed terms should cover fees, taxes, cancellation, intellectual property, confidentiality, warranties, liability, service availability, acceptable use, third-party services and the governing law and jurisdiction.